Once you have received you new Blue Ocean Wireless SIM card all you to do is insert the SIM Card into your mobile phone. Once you have inserted your BOW SIM Card turn on your mobile phone and start texting and calling.
All BOW SIM Cards come pre-loaded with USD $5.00.
Please note that for the BOW SIM Card to work, you will need an unlocked mobile phone.
In case your phone is locked, please contact your current mobile operator with whom you have your current subscription to inquire about possible unlocking the phone.
When making a call or sending a text message please enter the full international dial string using the '+' symbol e.g. +63 for the Philippines or +7 for Russia or +91 for India.
Your BOW SIM Card comes with a Philippine number range so your mobile phone number while at sea will be starting with +63.
Please note that all network generated messages such as balance inquiry and SIM toolkit messages will be in English.
SMS:
$0.50 per outgoing message to any mobile phone in the world.
Free of charge to receive a SMS.
Voice:
$0.99 per minute at off peak
$1.12 per minute at peak
*Off Peak is from 18:00 through to 06:00am UTC Monday – Friday and all weekend
There are three ways to access customer service from wherever you are. You can:
1. Use your mobile phone while at sea to text customer service at 5260 or call *888
2. Call from any landline on +63 2 888 2426
3. Send an e-mail to customercare@blueoceanwireless.com
Your BOW SIM Card is a prepaid GSM service. All credit is valid for 90 days.
Once you have used the first $5 you will need to top up.
Balance inquiry: Simply send a text message "BAL" to 4216 or by accessing the 'Blue Ocean' menu from your SIM Toolkit menu.
For information on how to re-load your BOW SIM Card please speak to your Captain or email sims@blueoceanwireless.com